Refund Policy

Last updated: October 5, 2026

This policy covers Findzia’s search-credit packs. It does not cover products purchased from third-party retailers.

Purchases through Paddle

For purchases processed by Paddle, Paddle acts as the merchant of record. Refunds and applicable withdrawal rights are governed by Paddle’s Refund Policy and Paddle’s Buyer Terms.

Findzia does not impose additional refund restrictions or exclusions on these purchases. The Paddle policy applicable at the time of your transaction governs your purchase, together with your mandatory consumer rights.

To request a refund, visit paddle.net or use the support link in your Paddle receipt. You can also contact [email protected] for assistance.

Purchases through other payment providers

For purchases processed through MyFatoorah or another payment provider, contact [email protected] with your purchase reference and refund request. These transactions are not handled by Paddle. Your applicable statutory refund and withdrawal rights remain unaffected.

One-time search packs

Findzia search packs are one-time purchases. Purchased search credits do not expire. Refund requests are handled according to the payment provider used, as explained above.

Technical problems

If purchased credits are missing or you cannot access the service, contact [email protected] with your purchase reference and details of the problem. We will investigate and assist you. This does not restrict your refund or consumer rights.

Retailer purchases

For returns or refunds of products purchased from retailers found through Findzia, contact the retailer directly.

Consumer rights

Nothing in this policy limits your mandatory consumer rights, including applicable withdrawal rights and remedies for faulty, misdescribed, or undelivered services.

Contact: [email protected]